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On Site Services
Some businesses do not require maintenance agreements. To take care of your information technology needs we are available on-call 24-7: all of our customers have access to tech support line.
Remote Support
Most maintenance and troubleshooting can be done remotely. We have partnered with LOGMEIN to bring you fast, secure and reliable service in minutes instead of hours. With the customer's permission, small .exe file automatically downloads to the remote PC. It's the interface through which technicians communicate with Customers and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion.
The applet provides remote Customers with:
- Interactive Chat and detailed Session History
- Prompts to permit or deny technician access to all functions
- File Transfer to the technician
- Ability to stop Remote Control or disconnect at any time
Flat Fee Services
Diagnostic & repair with back up (virus & spyware removal)
Get your computer ready for action with this diagnostic and repair service. We will find and solve any operating system issues, remove viruses and spyware and optimize your PC for improved performance.
Computer Checkup
Enjoy the full throttle power of your computer with this checkup service. Our technician will make sure everything is in working order and remove any unnecessary programs to improve your PC's performance. We'll also ensure all updates; software fixes and security enhancements are up to date.
*Operating system requirements: Windows XP Service Pack 3 or newer. Mac OS X 10.3.9 or higher. High speed internet connection required.
Mynetkey Technician will:
- Troubleshoot one computer using our specialized tools
- Test all software/hardware installed on the device for correct functions
- Inform you with an estimated cost for hardware repair(s)/upgrade(s) needed to provide a complete problem solver
- Terminate any unneeded startup items/unneeded programs
- Apply our specialized "Tweaks" modifications and all critical operating system updates
- *Terminate any dust buildup from within the computer
*This service requires onsite support
Diagnostic & Repair with Backup
Protect your important files, photos and music from ultimate death by the dreaded drive crash. Do this diagnostic/repair/backup service for your computer. Technicians will troubleshoot and fix problems, terminate viruses and make sure important information is backed up.
*Operating system requirements: Windows XP Service Pack 3 or newer. Mac OS X 10.3.9 or higher. High speed internet connection required.
Mynetkey Technician will:
- Troubleshoot one computer using our specialized tools
- Fix any operating system issue ( blue screens, boot issues, etc.) using our specialized tools
- Terminate all viruses/spyware/malware/ on the computer
- Apply tweaks, all operating system critical updates
- Test operating system for correct functions
- Inform you with an estimated cost for hardware repair(s)/upgrade(s) needed to provide a complete solution
- Back up to 2TB of your data
Diagnostic & Repair with Upgrade
Reveal your PC's processor and graphic card's absolute power with this diagnostic, repair and upgrade service. We will troubleshoot, repair, install and optimize your computer.
Mynetkey Technician will:
- Troubleshoot 1 computer using our specialized tools
- Repair any operating system issues (boot issues, blue screens, etc.)
- Remove all viruses, spyware, malware
- Apply Tweaks, modifications and all operating system critical updates
- Perform computer optimization
- Remove unneeded startup items and unneeded programs
- Test operating system for proper functionality
- Provide you with an estimated cost for hardware repair(s) or upgrade(s) needed to provide a complete solution
- Install 1 hardware device (memory, hard drive, optical drive, internal card, MP3 player, scanner, printer, etc.)
- Install any included software that is necessary for functionality on 1 computer
- Configure the hardware device to your preferences
- Test hardware device for proper functionality
Diagnostic
Know the root cause of the problem you are facing with your PC. After testing all of the software and hardware on your computer, we will explain about the problems. We will follow up with an estimate for repair and a professional system report so you can make an informed decision regarding your next step.
Mynetkey Technician will:
- Troubleshoot one computer using our specialized tools
- Test all software/hardware put in on the device for correct functions
- Inform you with an estimated cost for hardware repair(s)/upgrade(s) needed to provide a complete problem solving
Contract Services
Maintenance agreement
For businesses and consumers running several systems, servers and peripheral equipment, a maintenance agreement is needed to ensure a smooth operation of your daily activities. A computer maintenance agreement covers all your computer and network repairs, labor, and preventative maintenance. It also includes unlimited phone support during business hours, discounted hourly and remote service.
Technician Work Time: Monthly or quarterly visits and remote sessions - based on agreement
Mynetkey Technician will:
- Update and maintain servers, workstations and firewalls. Service includes security and software updates;
Block hour agreements
MyNetkey offers Block Hour agreements at a discounted hourly rate for clients who need consistent support throughout the year. You can purchase block hours as a standalone service or as a compliment to your maintenance agreement. Our block hour discounts start at 10, 15, 25 and 50 hour increments with 8 or 4 hour response time.
Please contact your account representative for pricing information.
Website maintenance agreement
For customers needing to maintain their website in professional manner, Mynetkey offers a website maintenance agreement.
Mynetkey Web developer will:
- Maintain website due to recurring needs of updating, revising or creating new content on existing pages;
- Maintain a full backup of web site through the duration of this contract;
- Assist in the creation of marketing materials such as custom email or banner advertisements. Marketing materials must be based on current site design only;
- simple navigational changes;
Prices will be calculated based on maintenance hours requested by customer. Please contact your account representative for pricing information.
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