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On Site Services

Some businesses do not require maintenance agreements. To take care of your information technology needs we are available on-call 24-7: all of our customers have access to tech support line.

Services are based on an hourly cost of $120 per first hour and $90 each additional hour. Minimum service fee is 1 hour. We do not charge for travel time to your location.

Remote Support

Most maintenance and troubleshooting can be done remotely. We have partnered with LOGMEIN to bring you fast, secure and reliable service in minutes instead of hours. With the customer's permission, small .exe file automatically downloads to the remote PC. It's the interface through which technicians communicate with Customers and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion.

The applet provides remote Customers with:

• Interactive Chat and detailed Session History
• Prompts to permit or deny technician access to all functions
• File Transfer to the technician
• Ability to stop Remote Control or disconnect at any time

Services are based on an hourly cost of $65 per hour, billable in 15 minute increments.